Please ensure that you familiarise yourself with our refund process, terms & conditions, exclusions and read our FAQs before beginning the refund application process.
We ask that you be patient as it can take up to 45 days to process an application and provide an initial decision.
It is essential that you provide all information requested as missing information may lead to delays in processing your application.
Refund Process
1) Please note that all refund requests must be made in line with the InterActive Terms and Conditions.
2) Please note that in order to apply for a refund you must complete all sections of the online form below.
3) Once you submit the online form below, you will receive an automated response, which will include a unique refund case ticket number. This ticket number should be included in all correspondence relating to your refund request with InterActive.
4) Once your application for a refund has been successfully submitted, a member of the Refunds team will determine whether you are eligible for a refund under our Terms & Conditions based upon the information provided in the online form below. Should any further information be required the Refunds team will contact you.
5) Please note that while we endeavour to resolve all refund queries within 45 days, this is only a guideline, as we may require further information in order to determine whether you are eligible for a refund.
6) The refund process should take no more than 45 days to complete. However, this time frame is only applicable once we have received all relevant documentation in support of your refund application.
7) If the Refunds team approve a refund, payment can only be made to the same card or bank account used to make the initial payment(s). It is essential that you let us know if your card has expired or if you have changed your bank account as soon as possible.
A: Please take the following steps:
1) Complete in the online refund application form.
2) Attach and upload all documents specified in the application form and provide as much information in relation to your refund request as possible.
3) Submit the online refund application form.
Please note that once you have successfully submitted a refund request, you will receive an automated response with a unique refund case ticket number. This ticket number and your student ID can then be used to log in to the Refunds Portal at https://refunds.edology.com/bank-details.
You will be able to speak to the refunds team through the Refund Portal. Any updates in relation to your refund will be provided to you via e-mail.
All updates regarding your refund case will be provided through the Refunds Portal.
A: Please log in via the Refunds Portal at https://refunds.edology.com/bank-details and enter both your student ID and your ticket number.
All future updates regarding the status of your application will be conducted via the Refunds Portal. Any further refund-related queries should therefore be sent through this system only.
A: Please note that while we endeavour to resolve all refund queries within 45 days, this is only a guideline as we may require further information in order to determine whether you are eligible for a refund.
A: You have 14 days from receiving notification of the initial outcome of your refund application to appeal the decision made by the Refunds team. After this period you may not be able to submit any further appeals.
A: As a goodwill gesture, we would like to offer you the following options:
1. Transfer credit to another course
2. Resume studies
3. Defer studies for up to one year
4. Transfer to an on-campus course
5. Hold credits already earned for up to one year
Should you wish to accept any of the above options, please confirm this via the Refunds Portal.
A: If you are unhappy with the refunds process, please submit your complaint in writing to registrar.complaints@lsbf.org.uk.
A: Please view our list of exclusions here. This list provides full details of reaons for refund refusal.
A: You do not require login information to create a refund ticket as you can apply for a refund by completing the online form. In order to update your refund ticket simply log in at https://refunds.edology.com/bank-details. Your Refunds Portal login will not be suspended.
All future updates regarding the status of your application will be provided via the Refunds Portal. Any further related queries should therefore only be sent through the Refunds Portal.
A: Unfortunately not. Due to data protection laws, we are unable to discuss your refund application with anyone other than yourself unless you provide written authorisation for us to deal directly with a representative.
A: You will need to provide evidence that the original account has been closed. Once we have received notification of this, we may be able to accept alternative account details from you.
Please note that you may not be entitled to a refund in the following circumstances:
All deposits received are for the sole purpose of reserving a place on the course and are therefore non-refundable.
In order to comply with the Consumer Protection (Distance Selling) Regulations 2000, students will be entitled to a full refund if they notify InterActive of their desire to cancel within 7 days of registration and payment. This provision is subject to the student not having used the online study platform for more than 30 minutes in total since gaining access.
Please note that you will need to provide all relevant documentation, for example, doctor's medical certificates, when submitting the online refund application form. Failure to provide such documentation may result in a delay in a decision being made.
Please note that where you have deferred your course and you subsequently fail or withdraw from the course, no refund will be provided save in exceptional circumstances. The Refunds team has sole discretion in determining whether or not a student's circumstances qualify as exceptional.
In all other circcumstances you will be subject to InterActive's Terms & Conditions and all refund applications must be made at least 15 days prior to your course commencement date.
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