Important information

Please ensure that you familiarise yourself with our refund process, terms & conditions, exclusions and read our FAQs before beginning the refund application process.

We ask that you be patient as it can take up to 45 days to process an application and provide an initial decision.

It is essential that you provide all information requested as missing information may lead to delays in processing your application.


Refund Process

Refund Process

1) Please note that all refund requests must be made in line with the InterActive Terms and Conditions.

2) Please note that in order to apply for a refund you must complete all sections of the online form below.

3) Once you submit the online form below, you will receive an automated response, which will include a unique refund case ticket number. This ticket number should be included in all correspondence relating to your refund request with InterActive.

4) Once your application for a refund has been successfully submitted, a member of the Refunds team will determine whether you are eligible for a refund under our Terms & Conditions based upon the information provided in the online form below. Should any further information be required the Refunds team will contact you.

5) Please note that while we endeavour to resolve all refund queries within 45 days, this is only a guideline, as we may require further information in order to determine whether you are eligible for a refund.

6) The refund process should take no more than 45 days to complete. However, this time frame is only applicable once we have received all relevant documentation in support of your refund application.

7) If the Refunds team approve a refund, payment can only be made to the same card or bank account used to make the initial payment(s). It is essential that you let us know if your card has expired or if you have changed your bank account as soon as possible.


Frequently Asked Questions

Q: How do I apply for a refund?

A: Please take the following steps:

1) Complete in the online refund application form.

2) Attach and upload all documents specified in the application form and provide as much information in relation to your refund request as possible.

3) Submit the online refund application form.

Please note that once you have successfully submitted a refund request, you will receive an automated response with a unique refund case ticket number. This ticket number and your student ID can then be used to log in to the Refunds Portal at refunds.studyinteractive.org/case.

You will be able to speak to the refunds team through the Refund Portal. Any updates in relation to your refund will be provided to you via e-mail.

All updates regarding your refund case will be provided through the Refunds Portal.

 

Q: I have submitted my refund application form and would like to:

a) Ask a question

b) Receive an update

c) Withdraw from/Cancel my course

d) Book an appointment relating to my refund case

Who should I send an email to?

A: Please log in via the Refunds Portal at refunds.studyinteractive.org/case and enter both your student ID and your ticket number. 

All future updates regarding the status of your application will be conducted via the Refunds Portal. Any further refund-related queries should therefore be sent through this system only.

 

Q: How long do I have to wait to receive an initial decision on my refund case?

A: Please note that while we endeavour to resolve all refund queries within 45 days, this is only a guideline as we may require further information in order to determine whether you are eligible for a refund.

 

Q: My refund application has been refused and I would like to appeal against the decision. How do I go about doing this?

A: You have 14 days from receiving notification of the initial outcome of your refund application to appeal the decision made by the Refunds team. After this period you may not be able to submit any further appeals.

 

Q: Both my refund application and my appeal have been refused. What other options do I have?

A: As a goodwill gesture, we would like to offer you the following options:

1. Transfer credit to another course

2. Resume studies

3. Defer studies for up to one year

4. Transfer to an on-campus course

5. Hold credits already earned for up to one year

Should you wish to accept any of the above options, please confirm this via the Refunds Portal.

 

Q: I am unhappy with the refunds process. To whom should I direct my complaint?

A: If you are unhappy with the refunds process, please submit your complaint in writing to registrar.complaints@lsbf.org.uk

 

Q: In which cases would I not be entitled to a refund?

A: Please view our list of exclusions here. This list provides full details of reaons for refund refusal.

 

Q: My account has been suspended and I am therefore unable to log in and create a refund ticket. What should I do?

A: You do not require login information to create a refund ticket as you can apply for a refund by completing the online form. In order to update your refund ticket simply log in at refunds.studyinteractive.org/case. Your Refunds Portal login will not be suspended.

All future updates regarding the status of your application will be provided via the Refunds Portal. Any further related queries should therefore only be sent through the Refunds Portal.

 

Q: I would like a member of my family to discuss my case with an advisor. Can you speak to them?

A: Unfortunately not. Due to data protection laws, we are unable to discuss your refund application with anyone other than yourself unless you provide written authorization for us to deal directly with a representative.

 

Q: The account I used to make my original payment has now been closed. Can you refund my fees into another account?

A: You will need to provide evidence that the original account has been closed. Once we have received notification of this, we may be able to accept alternative account details from you.


Exclusions

Please note that you may not be entitled to a refund in the following circumstances:

Deposits

All deposits received are for the sole purpose of reserving a place on the course and are therefore non-refundable.

Timing of Refund Application

In order to comply with the Consumer Protection (Distance Selling) Regulations 2000, students will be entitled to a full refund if they notify InterActive of their desire to cancel within 7 days of registration and payment. This provision is subject to the student not having used the online study platform for more than 30 minutes in total since gaining access.

Missing Documentation

Please note that you will need to provide all relevant documentation, for example, doctor's medical certificates, when submitting the online refund application form. Failure to provide such documentation may result in a delay in a decision being made.

Course Deferrals

Please note that where you have deferred your course and you subsequently fail or withdraw from the course, no refund will be provided save in exceptional circumstances. The Refunds team has sole discretion in determining whether or not a student's circumstances qualify as exceptional.

In all other circcumstances you will be subject to InterActive's Terms & Conditions and all refund applications must be made at least 15 days prior to your course commencement date.


Refund Application

* indicates mandatory fields.

Please fill in your first name.
Please fill in your last name.
Please fill in your student id.
Please fill in your telephone number.
Please fill in the name of the programme you are registered for.

Bank Transfer Card
Please select one of the payment methods.
Please fill in the amount you paid by bank transfer.
We recommend you upload a scan/picture/pdf of your bank transfer payment confirmation, this will speed up the refund process. If you would like to continue with your refund application please press send again.
Please fill in the amount you paid by card.
We recommend you upload a picture of your card payment receipt, this will speed up the refund process.If you would like to continue with your refund application please press send again.
Please select to agree.
Please select a reason for your request.
Please fill in the refund amount you are requesting.
The amount requested cannot be higher than the amount paid.
Please fill in details about your request.
Please upload a picture/scan of your visa refusal letter.
Please upload a picture/scan of your Medical Certificate or Doctors’ note.
Please upload a picture/scan of your Exemption Letter.

Terms & Conditions

  1. The Terms and Conditions below must be read in conjunction with the Edology and Study InterActive Refund Process.
  2. All deposits received are for the sole purpose of reserving a place on the course and are NON-REFUNDABLE, save in the instance of visa refusals and then subject to the student complying with the VISA REFUSAL REFUND POLICY. This means that if you change your mind after enrolling on a course, your deposit payment CANNOT be refunded.
  3. In order to comply with the Consumer Protection (Distance Selling) Regulations 2000, you will be entitled to a full refund if you notify InterActive of your desire to cancel within 7 days of registration and payment. This provision is subject to your not having used the online study platform for more than 30 minutes in total.
  4. No course transfers are permissible without InterActive's prior written consent; this includes course transfers between you and other students. Where we agree to a course transfer, this will be subject to an additional charge. All transfers are at InterActive's sole and absolute discretion.
  5. You may be entitled to a full refund if a course is purchased and paid for online or over the telephone; and if InterActive is notified of your desire to cancel within 7 days of registration and payment of the course. For the avoidance of doubt this clause applies only if you were not physically present at any time throughout the conclusion of the sale. You will not be entitled to a refund if you cancel the course after the 7 day period stipulated above.
  6. You will NOT qualify for a refund in the event your VISA is refused for reasons which are in your reasonable control this includes failing to provide the necessary documents, failing to demonstrate adequate financial support, submitting an incomplete application, false representation being made, or forgery of documents. You will be held responsible if your visa application has been made late and your InterActive enrolment has already processed.
  7. Failure to attach the necessary supporting documentation may lead to a delay in your refund application, which may consequently be withdrawn. Non-compliance or failure to submit the documents within 10 working days of the request will lead to the refund application being withdrawn.
  8. Please note that in the event that you defer your course, and subsequently fail or attempt to withdraw from the course, you will waive your right to submit a refund application and for the avoidance of doubt will not be entitled to a refund.